Common Troubleshooting Tips

Active@ KillDisk Troubleshooting:

Disk data will not erase

Ensure you are not erasing the system disk from the application. Use the boot disk to erase system disks

Data still found after a 'Wipe' operation

The Wipe operation will only sanitize data that has already been deleted in the OS. To sanitize all the data, including the operating system, use the 'Kill' operation

Erased the wrong disk

Stop the operation as soon as possible. Once data is sanitized by KillDisk, it will no longer be accessible. Use a tool like Active@ File Recovery to recover any data that has not been sanitized