Common Tips

Common Problems

Disk data can not be erased
Ensure that disk is fully functional (no physically damages) and is accessible by Operating System.
Ensure you are not erasing the system disk or the disk KillDisk launched from (application won't let you erase these disks).
Data still found after a Wipe operation
The Wipe operation sanitizes the only data that has already been deleted and not visible by Operating System. To sanitize ALL the data including existing files and the Operating System itself, use the Erase Disk operation.
Erased the wrong disk
Stop erase operation as soon as possible. Once the data completely sanitized, it won't longer be accessible. Use a tool like Active@ File Recovery ( to recover remains of data that has not been sanitized yet.

Boot Disk Creator Problems

All the Operating Systems options are grayed out
Make sure you have KillDisk and Boot Disk Creator is registered and activated. You should see your registered name at bottom of the dialog.
Image file not found
Most likely you have activated the freeware package that does not have the Boot Disk image you wish to create (it does have the only tiny Console bootable image). Download a commercial package using the link provided after the purchase and reinstall the software.
Issues formatting USB drive
This may happen occasionally when the file system causes conflicts in Windows. Launch the KillDisk application and erase the first few megabytes of the USB drive you wish to use. Unplug and plug again USB disk, then try again. In most cases this solves the problem.
Issues booting from the boot disk
Make sure the boot disk device is set at the top of your boot priority in BIOS.
Make sure your system time in the BIOS is accurate.
Make sure you are not booting a 64-bit Boot Disk on an old 32-bit PC. In case of old hardware create and use a Console-based boot disk.